Mahmayi CEO DESK | IFT-110

Delivery Charge

Inside Dhaka Charges
1. From 0 to 2K value products the delivery charge will be 200/= Taka.
2. Above 2K to below 5K value products the charge will be 300/= Taka
3. From 5k to below 50K value products the charge will be 600/= Taka
4. Above 50k value products the delivery charge will be 750/= Taka.
5. The Corporate delivery charge will be 3% of the total value of the
product.

Outside Dhaka Charges
1. From 0 to 2K value products the delivery charge will be 300/= Taka.
2. Above 2K to below 5K value products the charge will be 450/= Taka
3. Outside Dhaka delivery charge will be 850/= taka from 5k to 50k value products.
4. Above 50k value products the delivery charge will be 1500/= taka.
5. The corporate delivery charge for outside Dhaka 4% will be added
of the total value of the products.

Product Lifting Charges @ Client’s End
1. Product lifting will be free for up to 2nd floor.
2. Above 3rd floor the lifting charge will be 100/= for 1st item.
3. After that 15/= taka each for every products.

Inside Dhaka Assemble
1. The Inside Dhaka assemble will be free of cost.

Outside Dhaka Assemble
The assemble charge for outside Dhaka are given below:
1. User manual forward
2. The asking charge will be 1500 to 2000 for single items.
3. Multiple assemble item will cost fixed 2.75k.

Return and Refund Policy

At iconicfurniture, we’re committed to ensuring you have the best shopping experience possible. If you’re not completely satisfied with your purchase, we offer a straightforward return and refund policy to make your experience hassle-free.

1. Return Eligibility

Timeframe: You can return most items within 02 days of receipt. Please note that some products may have different return policies (e.g., clearance items, custom orders).

Condition: Items must be unused, in their original packaging, and in the same condition as when received. This includes all tags, labels, and accessories.

Proof of Purchase: A receipt or order confirmation is required for all returns.

2. Refund Policy

2.1 Refund Timeline

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 days. The refund will be credited to your original method of payment.

2.2 Partial Refunds

In some cases, only partial refunds may be granted (if applicable). For example, if an item is not in its original condition, is damaged, or is missing parts for reasons not due to our error, a partial refund may be issued.

2.3 Late or Missing Refunds

If you haven’t received a refund within the specified time frame, please first check your bank account again. Then, contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at info.iconicfurniture@gmail.com.bd.

2.4 Refund Amount 

After the order is confirmed, if you express your unwillingness to receive the product at the time of delivery, you can return it by paying a fine of 50 percent of the product price plus delivery charges.

3. Shipping Costs

3.1 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Non-Returnable Items

The following items are non-returnable:

• Sale items (unless defective)
• Custom or personalized items

5. How to Return an Item

Contact Us: Before returning an item, please contact our customer service team at infoiconicfurniture@gmail.com or +8801811883344 to initiate the return process.

Return Authorization: We will provide you with a Return Authorization Number (RAN) and return instructions.

Pack and Ship: Pack the item securely, including the RAN and a copy of your receipt. Ship it to the address provided by our customer service team.

6. Refund Process

Inspection: Once we receive your return, we will inspect the item to ensure it meets our return criteria.

Refund: If the return is approved, we will process a refund to your original payment method. Please allow 5-7 business days for the refund to appear on your account.

Shipping Costs: Original shipping costs are non-refundable. If you’re returning an item due to an error on our part or a defective product, we will cover return shipping costs..

7. Exchanges

If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item. We cannot process exchanges directly, but our customer service team will assist you with the return and reordering process.

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receipt. We will arrange for a replacement , including any applicable shipping costs. Please include clear photos of the damage or defect in your initial communication.

Suite: 15/D, LilyPond Center, 3, R. K Mission Road, Motijheel, Dhaka, Bangladesh, 100001811-883344info.iconicfurniture@gmail.comAbout us