At iconicfurniture, we’re committed to ensuring you have the best shopping experience possible. If you’re not completely satisfied with your purchase, we offer a straightforward return and refund policy to make your experience hassle-free.

 

1. Return Eligibility

Timeframe: You can return most items within 02 days of receipt. Please note that some products may have different return policies (e.g., clearance items, custom orders).

Condition: Items must be unused, in their original packaging, and in the same condition as when received. This includes all tags, labels, and accessories.

Proof of Purchase: A receipt or order confirmation is required for all returns.

2. Refund Policy

2.1 Refund Timeline

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 days. The refund will be credited to your original method of payment.

 

2.2 Partial Refunds

In some cases, only partial refunds may be granted (if applicable). For example, if an item is not in its original condition, is damaged, or is missing parts for reasons not due to our error, a partial refund may be issued.

 

2.3 Late or Missing Refunds

If you haven’t received a refund within the specified time frame, please first check your bank account again. Then, contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at infoiconicfurniture@gmail.com.bd.

3. Shipping Costs

 

3.1 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

4. Non-Returnable Items

The following items are non-returnable:

• Sale items (unless defective)
• Custom or personalized items

 

5. How to Return an Item

Contact Us: Before returning an item, please contact our customer service team at infoiconicfurniture@gmail.com or +8801811883344 to initiate the return process.

Return Authorization: We will provide you with a Return Authorization Number (RAN) and return instructions.

Pack and Ship: Pack the item securely, including the RAN and a copy of your receipt. Ship it to the address provided by our customer service team.

 

6. Refund Process

Inspection: Once we receive your return, we will inspect the item to ensure it meets our return criteria.

Refund: If the return is approved, we will process a refund to your original payment method. Please allow 5-7 business days for the refund to appear on your account.

Shipping Costs: Original shipping costs are non-refundable. If you’re returning an item due to an error on our part or a defective product, we will cover return shipping costs..

 

7. Exchanges

If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item. We cannot process exchanges directly, but our customer service team will assist you with the return and reordering process.

 

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receipt. We will arrange for a replacement , including any applicable shipping costs. Please include clear photos of the damage or defect in your initial communication.